Penalty provisions for Group bookings
Unconditional penlty may apply if you cancel more than 20% of original booking volume less than 30 days before the check-in date, we must charge you extra 50% of cancellation fee
For more information, please see here.
・ If in English, please send the texts via emails or through SNS texts.
・Other languages are not supported.
・Please contact to our repsentative with your booking itinerary# if you have any inquiries
American From selection
- united states of america
- ★ New York
- ★ Los Angeles
- ★ San Francisco
- ★ Las Vegas
- ★ Chicago
- ★ San Diego
- ★ Seattle
- ★ Boston
- ★ Washington
- West Hollywood
- El Segundo
- Culver City
- Key West
- Costa Mesa
- South San Francisco
- San Antonio
- Santa Monica
- San Jose
- Salt Lake City
- New Orleans
- Palo Alto
- Beverly Hills
- Fort Lauderdale
- Miami Beach
- Mountain View
- Marina del Rey
- Lake Buena Vista
- Redondo Beach
- Long Island City
- Long beach
Canada・Latin America From selection
- Costa Rica
- San Jose
- Buenos Aires
- Montevideo, Uruguay
- Georgetown, Guyana
- Bogota, Colombia
- Paramaribo, Suriname
- Asuncion, Paraguay
- Sao Paulo, Brazil
- Brasilia, Brazil
- Belo Horizonte, Brazil
- Manaus, Brazil
- Rio Comprido, Rio de Janeiro, Brazil
- Caracas, Venezuela
Hawaii, Guam and Saipan From selection
Asia From selection
- Qingdao (Tsingtao)
- Dongguan (Tongan)
- Singapore (whole)
- Singapore (Marina City Hall)
- Singapore (Orchard)
- Singapore (Sentosa Island)
- Bangkok(Long time search)
- Bangkok Riverside, Thailand
- Silom, Bangkok, Thailand
- Sukhumvit, Bangkok, Thailand
- Ratchaprasong, Bangkok, Thailand
- Chatuchak, Bangkok, Thailand
- Don Muang, Bangkok, Thailand
- Siam Square, Bangkok, Thailand
- Suvarnabhumi International Airport, Thailand
- Bang Na, Bangkok, Thailand
- Ratchadaphisek, Bangkok, Thailand
- Pratunam, Bangkok, Thailand
- Sathorn, Bangkok, Thailand
- Khao San, Bangkok, Thailand
- Ramkhamhaeng, Thailand
- China Town, Bangkok, Thailand
- Bali / Kuta area
- Bali / Legian District
- Bali / Seminyak district
- Bali / Kerobokan District
- Bali / Benoa district
- Bali / Jimbaran area
- Bali / Uluwatu District
- Bali / Sanur District
- Bali / Ubud district
- Pulau Bintan
- Cebu Island
- Manila/Quezon City, Philippines
- Angeles City
- El Nido Island
- Batangas City
- Palawan Island /North
- Palawan Island/Middle
- Palawan Island/South
- Panglao Island
- Buuerto Galera
- Bohol Island/Alona Beach
- Bohol Island/Tagbilaran
- Boracay Island
- Mindanao/Cagayan de Oro
- Mindanao/General Santos
- Mindanao/Davao City
- Lapu Lapu
- Lucena, Philippines
- Cameron highland
- Johor city
- Kota kinabalu
- Kuala Lumpur
- Kuala terengganu
- Labuan island
- Langkawi island
- Pangkor island
- Perhentian island
- Port dickson
- Redang island
- Tioman island
Oceania From selection
Middle East / Africa From selection
- Abu Simbel, Egypt
- Alexandria, Egypt
- Alexandria, Egypt (HBE-Borg El Arab)
- Sharm El Sheikh, Egypt
- Hurghada, Egypt
- Luxor, Egypt
- Algiers, Algeria
- Luanda, Angola
- Entebbe, Uganda
- Addis Ababa, Ethiopia
- Asmara, Eritrea
- Libreville, Gabon
- Accra, Ghana
- Conakry, Guinea
- Moroni, Comoros
- Democratic Republic of the Congo
- Kinshasa, Democratic Republic of the Congo
- Lubumbashi, Democratic Republic of the Congo
- Abidjan, Cote d'Ivoire
- Lusaka, Zambia
- Maputo, Mozambique
- Freetown, Sierra Leone
- Djibouti, Djibouti
- Victoria Falls, Zimbabwe
- Dakar, Senegal
- Victoria, Seychelles
- N'Djamena, Chad
- Tunis, Tunisia
- Lome, Togo
- Windhoek, Namibia
- Niamey, Niger
- Cotonou, Benin
- Gaborone, Botswana
- Antananarivo, Madagascar
- Conakry, Guinea
- Mahebourg, Mauritius
- Nouakchott, Mauritania
- Tripoli, Libya
- Kigali, Rwanda
- Maseru, Lesotho
- Central African Republic
- Bangui, Central African Republic
Europe From selection
- united kingdom
- ★ London(Long time search)
- ★ London(Hammersmith)
- ★ London(Kensington)
- ★ London(Kings Cross)
- ★ London（Oxford Street)
- ★ London(Piccadilly)
- ★ Paris(Long Time search)
- Champs Elysees (8 arr.), Paris, France
- Latin Quarter - Pantheon (5 arr.), Paris, France
- Louvre - Place Vendome (1 arr. and 2 arr.), Paris, France
- Opera - Department Stores (9 arr.), Paris, France
- Saint-Germain-des-Pres - Luxembourg (6 arr.), Paris, France
- Trocadero (16 arr.), Paris, France
- Montparnasse Tower (14 arr.), Paris, France
- Bastille - Republique (11 arr.), Paris, France
- Arc de Triomphe - Palais des Congres (17 arr.), Paris, France
- Montmartre - Sacre Coeur (18 arr.), Paris, France
- Gare du Nord - Gare de L'Est (10 arr.), Paris, France
- Porte de Versailles (15 arr.), Paris, France
- Eiffel Tower(7 arr.), Paris, France
- Orsay Museum (7 arr.), Paris, France
- Gare d'Austerlitz - Place d'Italie (13 arr.), Paris, France
- Marais - Pompidou - Notre Dame de Paris (3 arr. and 4 arr.), Paris, France
- Gare de Lyon - Bercy (12 arr.), Paris, France
- La Villette - Buttes-Chaumont (19 arr.), Paris, France
- Pere Lachaise - Belleville (20 arr.), Paris, France
- ★ Rome(Long time search)
- ★ Rome（Spanish sq/shopping area)
- ★ Rome(Venetian Plaza・historical area)
- ★ Rome(Piazza Navona · Old city area)
- ★ Rome(Trastevere)
- ★ Rome(St. Peter's Square·Vatican area)
- ★ Florence
- ★ Milan
- Czech Republic
- Monte - Carlo
Hokkaido From selection
Northeast From selection
- Miyakojima city
North Kanto From selection
Capital Area From selection
- Tokyo Desneyland
- Narita International Airport
- Tokyo (Ueno)
- Tokyo (Shinjuku)
- Tokyo (Shibuya)
- Tokyo (Narita International Airport)
- Tokyo (Ikebukuro)
- Tokyo (Harajuku)
- Tokyo (Haneda airport)
- Tokyo (Ginza)
- Tokyo (Asakusa)
Hokuriku From selection
Niigata From selection
East Sea From selection
Kansai From selection
- Osaka(Itami Airport / ITM)
- Osaka(Kansai Airport / KIX)
- Osaka (Namba, Shinsaibashi)
- Universal Studio Japan
Sanin, Sanyo From selection
Shikoku From selection
Kyushu From selection
■ Date:2020/03/19 18:30pm Non-refundable charges are discontinued temporarily.Starting today, we will temporarily suspend the handling of unacceptable inventory by contacting our inventory API provider. Currently, COVID-19 on non-weekend inventory from customers and partners worldwide There are a lot of cereal inquiries, and there are many hotels that do not have weekends. In the meantime, we will limit unrestricted inventory to make sure you get repeat.
■ Date:2020/03/26 18:00am Notice of Change in Business HoursPlease be advised we will temporary adjust the operation hours of System Support from 1st APR (MON). The new operating hours will be: (NEW) SAT : CLOSED ← (OLD) SAT: 10:00 ～ 18:00
■ Date:2020/03/18 11:00am Notice of Change in Business HoursPlease be advised we will adjust the operation hours of System Support from 23rd MAR (MON). The new operating hours will be: (NEW) MON-FRI 09:30 ～ 18:00 ← (OLD) MON-FRI 09:30 ～ 18:30 (NEW) SAT 10:00 ～ 18:00
■ Date:2020/03/11 11:00am Refund of Domestic Flights by Corona VirusDue to the large number of cancellations, the refund process is taking a very long time. Unfortunately, it may take up to one day to complete the refund process So thank you for your understanding.
■ Date:2020/02/18 11:00amDear our valued customers, Kindly please be informed that we do not accept those negotiation request of waiving cancellnation charge by Coronavirus except those countries which its government agencies have issued a travel warning, travel alert or travel advisory. Thank you for your understanding.
■Request for e-mail address confirmation
If you use this system, you will always receive an email with your reservation after booking.
If you do not receive a reservation completion or cancellation completion email, you will not be notified of any other serious notice.
If you can't confirm the receipt of your email
① Check the junk mail box - Please remove the mail from the support team from the junk designation by filtering
② If you have not received anywhere, please contact the support team to confirm your email address.
Hotel ■About the automatic posting of the group cancellation penalty price
Please note that if you fall under the Group Cancellation Penalty Policy, the penalty amount will now be automatically recorded.
■Baucha PDF Creation
Please use the PDF creation of baucha except IE.
Hotel ■Reservation cancellation policy
Cancellations and reservation changes to go from the system.
Book of changes night by night and sleeping will cancel & rebook to respond, please.
Charge refers to cancel the day ago, did not stay.
Name of person in charge of non-refundable hotel please check directly to the hotel to cancel if you contact us. If you cannot refund your money if you don't see them at a later date.
Hotel ■Services other than accommodation
As we do not have the service provider data of those services other than accommodation like shuttle bus; spa; meeting rooms and optional tour etc. The guest needs to contact the hotel for details or reservation directly.
Hotel ■There are facilities for special terms and conditions.
１）If you use the condo
If the lease agreement is required.
２）If the apartment or home stay available
Or far away places of accommodation and where to check-in, check-in times and methods with limited facilities and may need to check on your own.
Hotel ■＜About the use of the debit card (not recommended)＞
Available with various types of credit card payment website debit card as much as possible available please refrain.
１）Card billing occurs once at proceeded on the next page, enter the card details at time of booking.
２）Reported cases of occurrence once withdrawn even if even if reservation is not completed.
３）Even if you cancel reservation after 1 above) we ask because it takes approximately one month ago the refund, including as much as possible available refrain from us.
Warning！ Penalty provisions for Group bookings
If a cancellation of 20% or more of the number of reserved rooms occurs after the 30th day from the day before check-in, 50% of the room charge will be charged separately from the unconditional cancellation charge. For more information, please see here.For more information, please see here.
Hotel ■For reservations for more than 9 rooms
If the hotel determines that the reservation is 9 rooms or more on the same date, it will be treated as a group reservation.
・Please note that even after the reservation is completed, the hotel will inform you of your refusal to stay.
・Please note that after booking, you may be contacted by refusal immediately before your stay.
・Please note that if the hotel contacts you after booking, we will not be able to offer alternative sores or pay the difference with other hotels.
・This system will be subject to a group cancellation charge from 30 days in advance, but the hotel may contact you to apply the group cancellation charge from further after booking. In that case, the user of this system must follow it.
Hotel ■Recommendation simply confirms with the hotel side about group bookings
＜Hotels in Japan＞
・System users in Japan: Please check directly with the hotel in advance to see if it is ok to take a group by WEB reservation before making a reservation.
・System users outside of Japan: Please contact Customer Support the next day or later after booking. We will confirm it from here.
Hotels outside Of Japan＞
・Regardless of your location: Please contact Customer Support the next day or later after booking. We will confirm it from here.
Warning！ Following hotels may not allowed more than 9 rooms booking as group reservation
Following hotels may not allowed more than 9 rooms booking as group reservation.
- ◆(APA) national APA group
- ◆Routine groups across the country
- ◆Hyatt Hotel
- ◆The Westin Osaka
- ◆Kanazawa Swan Road Hotel mountain music
- ◆CANDEO hotels Osaka Namba
- ◆Smile Hotel Utsunomiya Nishiguchi Station
- ◆Phase fresa kayaba-Cho
- ◆Chisun Hotel hamamatsucho
- ◆Tonami Royal Hotel
- ◆Plaza Hotel Atsugi
- ◆Best Western Yokohama (Tsurumi)
- ◆HOTEL MYSTAYS PREMIER Sapporo Park
- ◆Mitsui Garden Hotel Chiba
- ◆Richmond Hotel Nagasaki Shianbashi
Please note that the if can complete booking system on the same schedule when booking more than 9 rooms in the hotel is very kind indeed even after booking, also from the hotels lodging contact comes with. (please note In some cases after booking a last-minute into the denial of contact) Since cannot be at our burden, such as valuation and presentation of alternatives and other hotels in the denial of accommodation contact us if we note that please.
In addition, the system will be subject to a group cancellation charge from 30 days in advance, but the hotel may contact you to apply the group cancellation charge from further after booking. In that case, the user of this system must follow it.